Phoenix Housing Project

A tailored support programme helping newly recognised refugees rebuild their lives through housing, employment, and guidance.

At Resettlement, we believe in building not just homes, but futures. We provide safe, supportive shared accommodation for people at a vulnerable point in their journey, ensuring that no one is left behind as they work towards independence.

Our Housing Project (Phoenix Housing) operates in Reading, Berkshire. Currently we have two properties both of which are shared accommodation, creating a community atmosphere while keeping accommodation and bills affordable. We welcome applications from homeless refugees who have recently moved on from the asylum system.

Every person who comes into our housing program is matched with both a Housing Manager and a Support Worker, giving them practical and emotional support from the start. We recognise that moving into stable housing is only the first step, so our role goes further than just providing a roof.

A key part of this is our mentorship program. Each resident is paired with a mentor who can walk alongside them, offering encouragement, advice, help with language , and the list continues. Our optimistic goal is that within six months, service users will be on their way to self-sufficiency, whether that means entering work, pursuing education, or taking the next step into independent housing.

Importantly, we don’t place time limits on people’s progress. Nobody is “kicked out.” Rent is initially covered by Universal Credit, giving service users the breathing space they need, before gradually transitioning to self-sustaining employment. Along the way, they learn essential life skills such as paying bills, budgeting, and managing shared living, practical steps that make independence realistic and lasting.

Applications

If you would like to apply for the Phoenix Housing Project or refer someone to our project:

Send completed applications to: housing@resettlement.org.uk

Referral forms can be found here.

We accept applications directly from individuals as well as referrals from partner organisations.

Eligibility

Applicants should be eligible for Universal Credit (housing element).
Must be willing to live in shared accommodation.
Must be able to work and/or study.
Applicants should not be considered “vulnerable” by the council (our service is designed for those ready to take steps toward independence rather than high-support needs).

We particularly aim to support the refugee population who are often passed over by the council and found ineligible for housing support. Our project is designed to give these individuals a fair chance to build their lives, access opportunities, and move towards independence.

All applications are reviewed promptly, and our team works closely with referrers to ensure the best outcome for the applicant.

For more information or to refer a service user our contact information, please click here.